Term and Conditions

These Terms and Conditions govern the usage of CLAM LUXURY HOTEL's website and the services offered to guests.
By booking a stay or using our facilities, guests accept these terms.
CLAM LUXURY HOTEL reserves the right to modify these Terms and Conditions at any time.

Booking Confirmation: Bookings are confirmed upon receipt of payment or a valid credit card authorization.
Cancellation Policy: Guests may cancel their reservation by the hotel’s cancellation policy. Specific details are provided at the time of booking.
No-Show Policy: In case of a no-show without prior notice, the hotel reserves the right to charge a specified fee.

Check-In: Available from 3:00 PM. Early check-in may be requested but is subject to availability and additional fees.
Check-Out: Must be completed by noon. Late check-out requests may incur extra charges.

Compliance: Guests must adhere to Saudi law and the customs of the Kingdom of Saudi Arabia during their stay.
Quiet Hours: Guests must observe quiet hours from 10:00 PM to 7:00 AM. Disruptive behaviour may result in eviction without a refund.
Dress Code: Guests must adhere to local dress codes and respect Saudi customs.
Non-Smoking Policy: Smoking is not permitted in non-smoking rooms or common areas. A cleaning fee will apply for violations.

Payment Methods: We accept major credit cards, cash, and digital payment methods (e.g., Mada, and Apple Pay).
Room Rates: Rates include applicable taxes and fees as per Saudi Arabian law, and they are subject to change.
Incidental Charges: Guests are responsible for any incidental charges incurred during their stay, which will be charged upon check-out.

Security: The hotel provides safes in guest rooms for valuables. However, CLAM LUXURY HOTEL is not liable for lost, stolen, or damaged items unless due to hotel negligence.
Damage to Property: Guests will be held responsible for any damage caused to the hotel’s property, furnishings, or facilities.

Pool and Fitness Areas: Guests must follow posted guidelines and lifeguard instructions. Children must be accompanied by an adult.
Parking: The hotel provides parking for guests, but it is used at the guest’s own risk.
Wi-Fi and Internet: The hotel offers complimentary internet access. Misuse or illegal activity is strictly prohibited and may result in service suspension.

Data Collection: CLAM LUXURY HOTEL collects personal data to enhance guest experience. The information is stored securely and not shared without consent.
Use of Data: Data collected may be used for marketing, booking management, and internal analytics in compliance with Saudi Arabian privacy laws.
Data Rights: Guests can request access to or delete their personal information by contacting hotel management.

Jurisdiction: These terms are governed by the laws of the Kingdom of Saudi Arabia. Any disputes will be resolved in Saudi Arabian courts.
Resolution Process: CLAM LUXURY HOTEL is committed to resolving any disputes amicably. Guests are encouraged to contact the front desk for any issues before escalating to legal proceedings.

CLAM LUXURY HOTEL is not liable for failure to fulfil reservations due to circumstances beyond its control, such as natural disasters, government regulations, or other unforeseen events.

For questions or concerns regarding these Terms and Conditions, guests may contact hotel management at [00966597740868].

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