Privacy

CLAM LUXURY HOTEL PRIVACY POLICY

CLAM LUXURY HOTEL (referred to as "the Hotel") is committed to protecting the privacy and personal data of our guests in compliance with applicable Saudi Arabian laws. This policy outlines how we collect, use, and safeguard guests’ personal information.

Personal Information: When booking a stay, we may collect details such as name, contact information (email, phone number, address), nationality, passport or ID number, and payment information.
Additional Information: During a stay, we may collect details about guest preferences, room requests, and interactions with hotel services to enhance guest experience.
Digital Information: If guests access our website or mobile app, we may collect IP addresses, device details, and browsing data to improve website functionality and security.

Booking and Reservation Management: Personal information is used to confirm reservations, process payments, and communicate booking details.
Customer Service: Information is used to provide efficient guest services, respond to inquiries, and address any concerns.
Personalization: Guest preferences help us offer a more tailored experience, including room amenities and special requests.
Marketing and Promotions: With guest consent, we may send information about exclusive offers, promotions, or new services.
Legal and Regulatory Compliance: We may use personal information as required to comply with Saudi Arabian law and government regulations.

Security Measures: We implement technical, physical, and administrative safeguards to protect personal information against unauthorized access, loss, or misuse.
Restricted Access: Only authorized hotel personnel have access to guests’ personal data, and they are trained in data protection practices.
Third-Party Service Providers: We may work with trusted third-party providers to facilitate services, such as payment processing, and they are contractually obligated to protect guest data in line with our privacy policy.

With Government Authorities: Information may be shared with the Saudi Arabian government or regulatory authorities in compliance with legal obligations.
For Legal Reasons: We may disclose personal information in response to legal processes or to enforce our Terms and Conditions.
With Affiliates and Partners: With guest consent, limited data may be shared with affiliates or partners for co-branded services or promotions.

Duration of Retention: Personal information is retained only as long as necessary to fulfil the purposes outlined in this policy or as required by law.
Data Deletion: Guests may request data deletion by contacting hotel management, though some data may need to be retained for legal compliance.

Access: Guests may request access to their personal data and information on how it is being used.
Correction: Guests have the right to update or correct inaccurate or incomplete information.
Deletion: Guests may request the deletion of personal data, subject to legal requirements.
Objection: Guests may opt out of marketing communications at any time by contacting the hotel or using the unsubscribe feature in our emails.

Use of Cookies: Our website may use cookies to enhance guest experience, personalize content, and analyze traffic.
Opt-Out: Guests can disable cookies via browser settings, though this may limit website functionality.

CLAM LUXURY HOTEL does not knowingly collect personal data from children under the age of 18 without parental consent. Parents or guardians may contact us to request deletion of such information.

Personal data is primarily processed within Saudi Arabia. If data is transferred to other jurisdictions, it is done with safeguards to ensure data protection.

The Hotel may update this Privacy Policy periodically to reflect changes in laws or hotel practices. Guests will be notified of significant updates.

For questions, requests, or concerns regarding our privacy practices, please contact us at [0597740868].

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